Online Community Management

One really interesting recent articles on Gamasutra recently regarding Community Management which are well worth a look at. "The Evolution Of Community Management" is an interesting recap of the journey that Community Management has taken over the last decade or so from "forum monkeys" (the articles words, not mine!) to part of long term relationship building. Linked to this is an interesting short piece on how "How Community Management Is Like Dog Training" (sounds awful, but it's not as bad as it first appears!). Also an interesting counterpoint viewpoint here that "A community is not a customer". In other parts of the internet, the free section of the GDC Vault continues to deliver, with some really interesting videos/slides here, here and here. And also here!

Hugely epic changes as Blizzard allows RMT...

... Or perhaps not. While many forums of the internet practically bleed as players vent over this. Despite my normal verbose response to things like this, I have a simpler explaination.

Welcome to the bottom left hand side of the Boston Matrix. Trust me, it's better than the game being in the bottom right hand corner.