From: David Grundy
Sent: Tue 31/01/2012 10:29
Subject: SWTOR Feedback
Dear Customer Support Team,
Having purchased your game for the launch, and having logged around 6 days of time on it over the last month and a half, I find myself well placed to give you some pointed feedback.
Currently, and unfortunately (as I’ve enjoyed the 1-49 experience), I will not be renewing my subscription; this is why.
· The game desperately needs a “Looking For Instance” or “Looking For Flashpoint” quick instance playing mechanism. Desperately.
· The game is currently not optimised for usage of dual processor cores, which the vast majority of machines these days have, and so on very high end machines only a fraction of the true capability of the machine is being used leading to much higher load times and lower FPS rates than should really be experienced.
· Far, far to many loading screens. That take far too long to load. I literally have a book next to my computer so I can read a few pages while I wait the 1-2 minutes for the screen to load. Given the amount of instance changes you make in the game, this is an intolerable nuisance.
· I finished my class quest at level 49, and pretty much now have nothing to do. This is bad design, as I’m sure at level 50 there is lots of direction towards your Elder Game activities, but at 49 there is nothing, with the game feeling done and finished. This should not be occurring, I should not have, after finishing my class quest, to go back and “grind more droids” to be able to progress. The class quest should be gated so that you can *only* finish it at level 50. To do otherwise simply gives a very poor game play experience.
I could give you a much longer list of considerably more, but I feel that very long list would probably not be constructive.
As a MMO researcher and academic (my PhD is in Customer Relationship Management in MMO games) I was extremely interested to see how SWTOR would progress and be a success, and I really hope that in future months you make the significant corrections necessary that your online community have been asking for. Perhaps then, given the high quality of the content, I may be persuaded to re-subscribe.
Currently, however the game is not meeting the most basic benchmarks of quality which I would expect from a Bioware game.
Dr. David Grundy
Art Works webinar coming up on May 30th
2 hours ago